Will set up be needed at the event?
** Setup is considered the placement of each item exactly how you would like it. This does come with an additional fee per item that you would like us to arrange. The arrangement placement charge is 25% of items rented at the rental price and payment for these additional services needs to be completed along with the final payment.
CONDITIONS OF RENTAL: LULU EVENT RENTALS LLC
In consideration of Lulu Event Rentals LLC who is supplying rental equipment to the customer as described on the rental agreement, and agrees to the following terms and conditions.
DEPOSIT AND SECURITY DEPOSIT
There is a 50% deposit from your entire total due to reserve your items for your event. There is a 25% security deposit that will be refunded up to thirty (30) days after the event, pending the condition of the item(s) following the event. Once we have emailed you an invoice/quote you must let us know that you would like to make a 50% down deposit to secure your items. Until we have done this, there is no guarantee of product availability until we receive a deposit. Once we have processed a payment by check, credit card, Zelle or Venmo we will send you a confirmation email confirming your rental items. Please note: All payments completed through our electronic processing platform have a processing fee of 3%. Checks that are declined by your bank will incur a failed attempt fee of $50 or any additional fees that Lulu Event Rentals incurs by depositing a check that fails to clear. Any returns or refunds will be credited to the original payment method unless otherwise noted. Please let us know if you have a preferred refund method.
Final payment is due ninety (90) days before the event date. If you do not complete a final payment your order will be canceled. We will attempt to contact you but if we do not hear back within 10 days of the due date we will cancel your order and all payments prior will be forfeited. Please reach out to us right away to prevent this from happening if you are late on your final payment.
CANCELLATIONS OR CHANGING QUANTITY OF RENTAL ITEMS
Cancellations are refundable up to Ninety (90) days before your event. A cancellation request must be sent to us via email unconfirmed by Abbey Wendlandt, owner of Lulu Event Rentals LLC. After the 90 days, you forfeit all payments received for the original quote. The security deposit is non-refundable if you choose to cancel after making any payments of deposits. The security damage deposit is non-refundable if you choose to cancel. The security damage deposit consists of 25% of the total items you have rented. EX: If you have rented $1000 worth of rental items not including delivery, labor, or tax you are security damage deposit would be $250. If the customer chooses to modify or change their order from the original quote, it is up to Lulu Event rentals to authorize and approve this change. Lulu Event Rentals will allow a rental item(s) to decrease 20% of your original order one time and that must be 90 days before your event. After 90 days, you forfeit all changes made to the original quote.
USE & MAINTENANCE
Wooded Farm tables, bamboo chairs, cross back chairs and benches can be cleaned with diluted soap and water with a soft cloth if spills occur. If you are having an outdoor event and rain is predicted, please keep items covered so they do not get damaged by water. It is the renter’s responsibility to ensure these items do not get damaged due to weather conditions. If you are planning to have an outdoor event and you do not have a tent you must supply tarps or covering to ensure rental items do not get damaged by weather. You are responsible for the items from the time of delivery to pick up. If anything is lost, stolen, or damaged, Lulu Event Rentals will determine the price for replacement and deduct this amount from your security deposit and collect any additional cost that may incur due to loss or damage. If the location has ground sprinklers or irrigation systems these must be managed to ensure the water damage does not incur as this is the renter’s responsibility.
Lulu Event Rentals LLC is not the manufacturer of the rental items nor the agent of the manufacturer, no warranty against patent or latent defects in material workmanship or capacity is given, and the customer expressively waives all such warranties of fitness that may be accorded by law or otherwise. There are no warranties of merchantability or fitness, either express or implied. There is no warranty that the rental items are suited for the customer’s intended use, or that it is free from defects, and all such warranties of fitness, or otherwise are expressly and specifically waived by the customer. Please note that our bamboo folding chairs have a weight limit capacity of 300 pounds and by renting the renter will take all liability and safety precautions. The customer will take all necessary precautions regarding the items rented and protect all persons and property from injury or damage. Customer agrees to hold harmless Lulu Event Rentals LLC from and against all liability, claims, judgment, attorney’s fees and costs, of every kind of nature, including, but not limited to, injuries or death to persons and damage to property, arising out of the use, maintenance, instruction, operation, possession, ownership or rental of the items rented, however caused, except claims or litigations arising through the sole negligence or willful misconduct of Lulu Event Rentals LLC. The customer agrees not to use or allow anyone to use the rental items for any illegal purpose or in any illegal manner or unsafe manner. The customer is responsible for obtaining all permits or licenses from the appropriate government agencies for their event.
DELIVERIES & PICK UP
It’s not permitted that anyone outside of Lulu Event Rentals may transport our items. We exclusively deliver all of our items and pick up all of our items with an added fee that varies depending on distance, date, and quantity.
For delivery, we will unload all items in a mutually convenient place. If delivery of items cannot be made within 50 feet of our truck and 26-foot trailer additional fees may apply. It is up to the renter to ensure that our truck and 26-foot trailer can safely access the location. If we are delivering to a field or private residence, contact us, send a screenshot with an X on the location that you would like everything delivered to, and feel free to send us pictures. Delivery of items will be made to ground level only unless specific arrangements are made in advance. On pick up, all items should be in the same location as delivered, unless specific arrangements are made in advance. If items are NOT placed in the same mutually convenient place, there will be a set-up/labor fee, charged at a minimum of $60/hour. This also applies to clearing off rental items of other non-related rental items. Standard delivery fees are based on deliveries and pickups made during normal business hours with direct access to the delivery location. Additional fees may apply if direct access is not granted for additional hauling is required. Additional fees for off-hours deliveries and pickups such as after-hours, weekends, holidays and specific deliveries and pickups. Additional fees may apply for a waiting time or if the rental area is not ready at the time of the staff’s arrival. The customer agrees to have the site on which the rental items are to be delivered, free and clear of obstacles, natural and man-made, prior to the arrival of the Lulu Event Rentals team. The customer further agrees to have all non-rented items and decorations cleared from rental items. If the customer fails to do so, then the customer shall pay all costs involved for any delay, additional rental, and costs of collecting a legal expense. You are responsible for the items from the time of delivery/pick up to the time of return. If anything is lost, stolen, or damaged, Lulu Event Rentals will determine the price for replacement and deduct this amount from your security deposit.
COVID-19 Rental Agreement and Procedures:
Lulu Event Rentals LLC sanitizes and cleans our items. The renter understands the risks of COVID-19 and by signing this agreement waives all liability from Lulu Event Rentals LLC on anything COVID-19 related. It is up to the renter to decide what guidelines they want to follow with social distancing, CDC and state recommendations. We greatly appreciate you booking with us and your business. We look forward to working with you.
This agreement is between Lulu Event Rentals LLC and the above-stated renter(s). You, as a renter, agree to conform to the rules and regulations of Lulu Event Rentals LLC, as outlined in this document.